Case Studies: Hard-to-find consulting within specialized equipment

 

Showcased in the Fall Quarterly of BDO Newsletter (2004), Datamatics stepped into an existing project and provided expertise in operating the AS/400 system in an efficient and effective manner.

 

 





  The Need

The Bay Area Consulting Group (BACG), a fellow member of the BDO Seidman Business and Technology Alliance, was engaged by the Inn of the Mountain Gods Resort and Casino in New Mexico to conduct a rapid assessment of its IT function. BACG was charged by the Indian tribe that owned the property with coming up with recommendations to improve the effectiveness of the Inn's IT system in supporting the gaming facility's opening and operation.

The project involved evaluating a recently purchased AS/400 system and assisting in moving it into production. Because this part of the engagement required deep AS/400 expertise, BACG called on Datamatics for assistance. Datamatics Consultants Inc. quickly identified an AS/400 specialist from its pool of consultants who was available to travel to the remote site in a few days.

  The Solution

The competence demonstrated by the Datamatics Consultants Inc. consultant enabled him to establish immediate credibility with the client, who was so impressed by his service that he asked the consultant to remain beyond his original commitment to participate in the final client briefing. During it, the client asked him to extend his involvement for another two months to provide interim AS/400 support, develop appropriate policies and procedures for its operation, and train two of the client's IT staff members to take over ongoing support responsibilities. Datamatics Consultants Inc. continues to work with the client to keep implementation on schedule and optimize the system.

  The Result

"It would be hard to overstate the value delivered by the Datamatics Consultants Inc. consultant," says Bob Abrams, BACG Principal. "Within hours of his arrival, he resolved a license key problem that had persisted for weeks. By the end of the day, he completed the basic setup of the AS/400. And on Monday morning, he opened negotiations with the VAR to improve the configuration provided and reduce the price that had been paid. He also assisted in completing installation of the accounting application, which was scheduled for live operation in 15 days. His contribution to the success of this project was highly significant."

  Benefits

  • Hardware set up, support and training
  • Specialized knowledge and expertise
  • In-depth partner relationships
  • IBM iSeries (AS400), Infinium, IT Infrastructure, Vendor managementL