Service Request

Salesforce

Implementing and migrating Salesforce rapidly with Datamatics' engineers to engage with prospects and customers.

With Salesforce your company is able to:

 

Increase Adoption - Improve user adoption of the SFDC Platform
Increase Productivity -  Integrate with Email and Mobile for Team Collaboration
Automate Processes -  Improve quality and deploy AppExchange Solutions
ADVISORY SERVICES
  • Cloud strategy & Roadmap definition
  • ROI/Business Case development
  • Systems Architecture
  • Business process analysis/mapping
  • Audits/Gap Analysis
IMPLEMENTATION SERVICES
  • Sales Cloud
  • Service Cloud
  • Pardot Email Marketing
  • Customer & Partner Communities/Self-Service
  • Knowledge Management
SYSTEMS INTEGRATION SERVICES
  • Contact Center CTI/Email/Chat Integration
  • Data Integration Tools (Jitterbit, Scribe, etc.)
  • Backend Legacy & ERP Integration
  • SOA/Web Services application integration
  • Office 365 Integration, SSO
DATA MANAGEMENT SERVICES
  • Data Migration - Extract, Cleanse, Migrate
  • Data Security , Backup and Archival
  • Data Storage Optimization
  • Data Warehouse Integration
SALESFORCE1/FORCE.COM APPS
  • Salesforce1 mobile applications
  • Force.com Custom applications
  • Migrate legacy /on-prem apps to the cloud
  • Wizards, Workflows, Business Process Management
CLOUD SERVICE MANAGEMENT
  • Annual support models
  • Application, Integration and Data incident support
  • Pro-active Systems and Application monitoring
  • Ongoing controlled releases - continuous enhancements
Differentiators
ROI driven implementation approach
Focus on training and adoption
Customer satisfaction is a key priority
Focus on clear communication and managing expectations
Strategic long term focus